In what way do I check in for a flight with Qantas Airways?

In addition to online check-in options, Qantas Airways offers dedicated check-in counters for Frequent Flyer members and First and Business class passengers.

Qantas Airways offers the following options for checking in for your next flight:

• Online check-in.
• Mobile Check-in.
• Kiosk Check-in.
• Auto check-in.
• Ticket Counter for Check-in.

Can you tell me what the minimum check-in time is for Qantas Airways?

To achieve on-time performance, Qantas Airways recommends checking in in advance of the minimum check-in time for your flight. The minimum check-in time for your flight depends on your itinerary, terminal, and operating carrier. The minimum check-in time for your flight varies depending on your itinerary and operating carrier.

• For domestic flights,
  • 30 minutes prior to departure – QF 400 and above, and QF5000-QF5999 (Qantas codeshare flights operated by Jetstar).
  • 45 minutes before departure – International flights connect with domestic flights.
  • 60 minutes before departure – domestic flights QF001-QF399 (departing from an Australian international airport).
• For international flights,
  • 60 minutes before departure – Airline passengers traveling in First or Business class on flights QF001-QF399 (international Qantas flights at all Australian international airports) and international Qantas codeshare flights operated by Jetstar.
  • 90 minutes before departure – Premium Economy and Economy class passengers on flights QF001-QF399 (international Qantas flights at all Australian international airports).

Unless you meet the minimum check-in time for your flight, you will not be able to travel. You may also lose your fare if you fail to check in on time (if you wish to travel, you must make a new booking and buy a new ticket), or you may have to pay the difference between the original fare and the new fare along with a change fee if you fail to check-in on time.

 Qantas online check-in

• Let’s check if your flight qualifies for Qantas online check-in before we get started. 
• For domestic flights, you can check in online 24 hours to 30 minutes before your flight departs.
• For international flights, be aware of Qantas’ check-in time. It’s 24 hours prior to your flight and 90 minutes before takeoff.

Qantas online check-in Step-by-step procedure

To check in online at Qantas Airways, follow these steps: 

• The ‘Check-in’ tab is located on Qantas’ official website.
• The booking can be retrieved by entering your reference number and last name, then clicking on the Forward icon.
• When we locate your booking, select the flight segment to complete the check-in process. 
• If you have any other special requests, please add them.
• To check-in or print a boarding pass, go to the ‘Check-in/Print Boarding Pass’ button near the flight details.
• The boarding pass can be printed at home or via the Qantas mobile app, depending on your preferences and availability. 

Online check-in restrictions

• Unaccompanied minors are not permitted to check in online with Qantas
• Travelers who request services for their pets. 
• Qantas flight changes are available to passengers who have a major flight schedule change or flight cancellation. 
• Groups of 9 or more passengers traveling together under the same booking reference. 

Mobile check-in with Qantas

Follow these steps to check in via the Qantas mobile app:

• Start the Qantas mobile app by downloading it.
• Then tap “Check-in.”
• The process of checking in and receiving your digital boarding pass is as simple as following the steps listed below.
• The ‘manage booking’ option provides convenient access to your boarding pass at any time.
• Be sure to have a confirmed reservation and to be eligible for online check-in with the Qantas app. 

If you are booking an international flight, you can check in 24 hours up to 90 minutes before your flight departs. For domestic bookings, you can check in 24 hours up to 30 minutes before your flight departs.

Additionally, you can use the app to:

• Book flights/hotels
• Keep track of your status credits 
• Check out the next trip.
• Change your seat or select another 
• Credits for missing status are claimed 
• Plan your flight around movies and TV shows 
• Get personalized alerts for:
  • When check-in opens
  • When to proceed to the departure gate 
  • Boarding time 
  • Baggage carousel 
  • And more…
• Get your boarding pass by downloading it 
• The fastest route to the airport can be found here 
• Check out which lounges you can access
• Get to know your destination’s weather 
• In addition to hotels, cars, and travel insurance, you can also book other travel products. 

Remember

• The mobile app allows you to check in only one passenger at a time. 
• The mobile app cannot be used to check in:
  • 10 or more passengersUnaccompanied minors 
  • Passengers who require special assistance

 Qantas Auto Check-in

What is Qantas’ auto-check-in service?

The auto check-in service will remind you to check in for your flight if you don’t check in online or on the mobile app. In other words, you can check in for your flight without having to wait in line at the airport. By providing the necessary information (such as your contact information and passport details), you can check-in online and print out your boarding pass once the process is complete.

During the booking process, you must provide your mobile number so that the auto-check-in service can be provided to you.

Qantas self-service check-in kiosks?

• Check in and print your boarding pass using the easy prompts. If you have checked bags, you can print bag tags at the kiosk before dropping them off. 
• View the details of your flight.
• Change your assigned seat.
• Check-in a companion who is traveling in a different cabin on the same flight.
• Enter your Frequent Flyer number
• Proceed to the Qantas baggage counter once you have issued your baggage tags. 

Check-in at the ticket counter

The Airport Guide, available on Qantas Airways’ official website, contains information about locations and operating hours for the ticket counters.

During domestic travel, Business Class passengers, Frequent Flyers (Platinum, Gold, and Silver) and Qantas Club members can check-in or drop off baggage at Premium Service Desks. For international connections, changes to your journey, and advice, Qantas Airways employees can assist you.

A passenger’s E-Ticket, a Qantas Booking Reference number, passport, and any relevant international travel documents are needed to check in at the ticket counter for an international flight. Platinum Frequent Flyers, one-world Emerald members, and First Class passengers can check in and go through Immigration in the exclusive First Check-in Suite, available in selected airports. All airports have Premium Service Desks for Business and Premium Economy passengers, Gold and Silver Frequent Flyers, and one World Ruby member.

 What is the procedure for obtaining a Qantas boarding pass?

Qantas Airways flights no longer require paper boarding passes. You have multiple convenient options for accessing your boarding pass when flying with Qantas. The boarding pass can be retrieved directly from your Qantas App, saved to your Apple Wallet, or emailed to you via SMS. 

• Online check-in – After check-in, you can download and save your digital boarding pass to your mobile device or print a paper copy.
• Mobile check-in – Follow the on-screen instructions to check in, access your Qantas mobile boarding pass, and select your seat.
• Kiosk check-in involves following the instructions displayed on the kiosk screen and printing your boarding pass.
• Counter check-in – A Qantas Airways representative will help you check in, issue your boarding pass, and check in any unchecked baggage. 

Boarding

The boarding gate should be opened at least 20 minutes before departure for domestic flights and 40 minutes before departure for international flights. Qantas Airways may cancel your reservation, refuse to carry you, and/or charge you a service fee to cover reasonably incurred administration costs if you arrive late at the boarding gate or without your boarding pass.

Manage Booking

Flight Status

Customer Care

Baggage Allowance

 

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