Understanding JetBlue Cancellation Policy and Refund Options

Table of Contents

What Is JetBlue Flight Cancellation Policy?

JetBlue offers flexibility in canceling flight tickets. No matter what type of fare you book, you can cancel within 24 hours and receive a full refund. If a cancellation occurs after 24 hours, a fee based on the fare class will apply.

JetBlue Ticket Cancellation Rules

Passengers can easily cancel a flight with the help of JetBlue Cancellation Policy without any hassle and get a full refund. Before requesting a cancellation, passengers must be aware of the cancellation policies.

JetBlue Cancellation Policy highlights and considerations:

JetBlue basic tickets are non-refundable, and a $200 cancellation fee applies if you cancel within Mexico, the USA, the Caribbean, or Central America.
If the cancellation is requested over the phone, the passenger will be charged a non-refundable fee of $25.
A JetBlue cancellation refund will be credited as a travel credit if the non-refundable ticket was purchased with a JetBlue credit card.
JetBlue Travel Bank will receive all refunds on non-refundable tickets. JetBlue Cancellation Policy allows travel credit deposits for newly issued tickets.
Reward members who cancel non-refundable fares will pay a cancellation fee and receive a credit on their account. For Mosaic members, all cancellation charges will be waived for same-day cancellations.
If the ticket is canceled before departure, a refund will be provided, but JetBlue charges a cancellation fee. Passengers will not be eligible for a refund if they do not cancel their tickets before departure.

The reservation value will be converted into travel credit, which can be used in the future.

On all government and military tickets, the unused portion of the ticket can be refunded. There may also be cancellation charges.
If you fail to show up, the entire ticket value will be forfeited, and no refund will be provided.

Key Points of JetBlue Cancellation Policy

Refundable Tickets: JetBlue customers who purchased refundable or non-restricted tickets can cancel online for a refund.
Non-refundable Tickets: JetBlue Cancellation Policy states that only taxes can be refunded for non-refundable tickets.
Flight Credit: Cancellation credits remain valid for one year from the date of cancellation if you opt for future travel credit.
Refund Process: All refund requests for JetBlue flights are credited back to the original form of payment.
Cancellation Fees: JetBlue Charges Cancellation Fees for both restricted and non-restricted fares.
24-Hour Cancellation: USA-originating passengers may cancel within 24 hours with a fee waived if they cancel at least one week before departure.
Anytime Travel Protection: JetBlue provides trip cancellation coverage in case of medical emergencies, hospitalizations, accidents, or death.
Weather-Related Cancellation: During severe weather conditions, flights may be canceled with applicable fees, and refunds are issued as future travel credits.
Award Flight Cancellation: When cancellations are made on non-refundable fares, Mosaic reward members are subject to cancellation fees. Refunds are issued in the form of future travel credit.
Bereavement Cancellation: If a passenger dies, the unused portion of the JetBlue flight is refunded. A death certificate must be submitted within 14 days of the cancellation request.

JetBlue Same-day switch & standby

JetBlue Same-day switch

For Blue, Blue Plus, and Mint fares, JetBlue customers may make a confirmed same-day switch for $75 (no fare difference applies). Neither same-day switches nor same-day standby are available for Blue Basic fares booked on or after Mar 18, 2024.

Same-day switches are available on Blue Basic fares booked before Mar 18, 2024, for $75. Starting 24 hours before departure, Mosaic members can make free same-day changes to all fares (including Blue Basic) without paying a fare difference.

The same-day switch can only be made at midnight in your departing flight time zone on the day of travel.

It is possible to switch to the same airport on the same day, or to a nearby airport if it is approved.

Only cities with multiple flights per day offer the same-day switch option.

JetBlue Standby

Depending on your fare, standby travel is subject to an additional $75 fee (there is no fare difference). Standby travel is based on seat availability and is not guaranteed. Blue Basic members cannot standby, except for Mosaic members.

JetBlue requires that you have already purchased a seat to travel on standby. Any sold-out flight between the same cities on the same calendar day as your confirmed departure may be listed as standby.

Standby details

There is a $75 charge to list standby for Blue, Blue Plus, and Mint fares. If your standby flight is not confirmed, this fee will be refunded
Blue Extra fares are not subject to the $75 fee.
Same-day standby is not available for Blue Basic reservations.
At the airport, you may list standby before your original flight. Online or over the phone, standby travel cannot be booked.
As long as the origin and destination cities remain the same, you can be confirmed on a nonstop flight and travel standby on a connecting flight.
Traveling on standby with an Even More® Space seat or a Core (preferred) seat will result in the forfeiture of the seat fee.
Standby passengers in cities with multiple flights may only travel on the same day. Customers departing from cities with one flight a day cannot book standby.
Mint® customers can choose to travel on standby, but seats are not guaranteed. If a core seat is assigned, no refund of the $75 Mint experience will be given.
One person per reservation must be at the airport to list for standby. To check-in, each individual must be present.
For mosaic customers and customers with refundable fares, there is no fee for listing standby.

JetBlue 24-Hour Cancellation Policy

JetBlue offers travelers the option to cancel a flight within 24 hours of booking and receive a full refund. You can request a cancellation if something comes up that prevents you from traveling.

The JetBlue Cancellation Policy allows tickets to be canceled within 24 hours of booking, provided the departure date is at least seven days away. Cancellations would not be charged. Furthermore, the JetBlue 24-Hour Cancellation Policy includes the following key points:

Travel packages are exempt from JetBlue 24-Hour Cancellation Policy.
JetBlue cancellation refunds will not apply to modified bookings, and cancellation fees may apply. Depending on the fare amount, the fee may vary.
When a passenger cancels within 24 hours, their payment method will be refunded within 7–10 days.
For groups of more than nine passengers, JetBlue 24-Hour Cancellation Policy does not apply. It is subject to the group cancellation policy.
JetBlue allows you to change your flight within 24 hours of booking without paying any cancellation fees.
JetBlue Flight Change Policy allows free flight changes up to 24 hours after booking and 10 minutes before take-off in addition to flight cancellations.

As a result of this policy, JetBlue minimizes the likelihood of flight cancellations by allowing passengers to change the details of their upcoming flight.

How Can I Cancel a JetBlue Flight Within 24 Hours?

Through the JetBlue official website, you can cancel your JetBlue ticket within 24 hours. Contact 1-855-ADA-LINE for immediate assistance with flight cancellations.

First, visit the JetBlue website.
Second, click the Manage Bookings button.
Third: Provide the booking reference number and the passenger’s last name.
Fourth: Click on the search button to find the flight.
Fifth: Select the cancellation option when you open the booking.
Sixth: Check your registered email account for the confirmation email.

JetBlue Cancellation Policy by Fare Class Type

Due to their user-friendly cancellation policy, JetBlue has become a popular air carrier with the masses. JetBlue cancellation processes and fees differ according to your fare class.

JetBlue Cancellation Policy for Blue Basic Economy Fare

Basic Blue is the cheapest ticket on JetBlue. Most amenities, like checked and carry-on luggage, flight changes, cancellations, and more, are not allowed on this ticket.

Generally, JetBlue waives cancellation fees, but for Basic Blue tickets, the airline charges extra fees in addition to service fees because these tickets are non-refundable.

Moreover, cancellations need to be made one day before departure.

JetBlue Cancellation Policy for Blue & Blue Plus Fare

For JetBlue fares and JetBlue Plus fares, JetBlue charges the following cancellation fees:

For fares above USD 200, a cancellation fee of USD 200 is applied.
Fares between USD 150 and USD 199 will be subject to a USD 150 cancellation fee.
From USD 100 to USD 149, a USD 100 flight cancellation fee is charged.
For fares less than USD 100, there is a cancellation charge of USD 75.

JetBlue Cancellation Policy for Blue Extra Fare

As always, JetBlue provides its passengers with the highest level of comfort. JetBlue Blue Extra offers the most flexibility compared to other tickets. Among the highlights are better seats, no change fees, and zero charges for same-day changes.

As per JetBlue Cancellation Policy, Blue Extra seats are not refundable, but if you cancel your ticket, you will receive a full refund as travel points, which you can use for your next trip within one year of the original ticket date. The entire account will be transferred to your JetBlue account as travel points.

JetBlue Cancellation Policy for Mint

JetBlue Mint has no cancellation fees, according to their policy. Moreover, because mint fares are nonrefundable, refunds are provided in the form of Travel Bank credit rather than the original method of payment.

How do I cancel a JetBlue flight?

Many travelers do not know how to cancel their tickets and are confused about the process. We have outlined all the necessary methods and their steps below to help them understand the cancellation process:

Method 1: JetBlue Flight Cancellation Online

Online ticket cancellation is possible through the JetBlue official website. It is one of the easiest methods of canceling. Follow these steps one by one:

Visit the JetBlue official website and click “Manage Booking.”.
Access the booking by entering the six-digit confirmation number and the passenger’s last name.
Tap on the cancel button after selecting the flight itinerary.
To cancel a booking, click the “Confirmation” button.
Passengers will receive a confirmation email when the process is complete.
Customer cancellations will be refunded in the original payment method or as travel credits, depending on the fare type.

Method 2 – JetBlue Flight Cancellation through Mobile App

JetBlue offers a mobile application for tech-savvy passengers. Both iOS and Android devices are compatible with this app. Follow the instructions below to cancel a JetBlue flight using the JetBlue app.

Make sure your mobile device is charged and connected to Wi-Fi.
Get the JetBlue app for your device.
Log in with your last name and PNR number using the app.
Go to the Manage Bookings page.
Select the flight you’d like to cancel.
The window asks for confirmation and displays JetBlue cancellation fees.
Click “Confirm” to cancel the flight.
You will receive a confirmation email at the address you registered.

Method 3: JetBlue Flight Cancellation Offline

By calling JetBlue, a customer can cancel an offline flight ticket under the JetBlue Cancellation Policy. Contacting the airline at 1-855-ADA-LINE (232-5463) can be done for a variety of reasons. In this case, a ticket can be canceled. After connecting with the airline, you need to follow these steps:

JetBlue will need your booking reference number when you connect.
Let the executive know that you wish to cancel the ticket.
Check the refund amount from the ticket booking.
To cancel a flight, the agent will tell you to follow a few steps.
Ensure that the representative has all the necessary booking details.
Check if you will be charged a cancellation fee after following the on-call instructions.

Method 4: JetBlue Flight Cancellation through chat

JetBlue Reservations cancelled through chat cost $25. However, the fee is non-refundable. Getting in touch with flight agents is as easy as choosing the chat option.

JetBlue agents will then ask you questions about canceling JetBlue flights. By providing all the details they asked for, tell them you want to cancel your flight. Finally, the assigned agent will initiate the cancellation procedure without delay.

Method 5: JetBlue Flight Cancellation At The Airport

Passengers who live near or have access to the airport can easily visit the JetBlue counter. JetBlue staff and team can handle flight cancellations. For the staff at the airport to identify and cancel flights, travelers must carry their flight ticket details. Your ticket will be canceled, and your bank account will be reimbursed (if any).

Nonrefundable & Refundable fares

Nonrefundable fares

Cancellations and eligible changes are allowed for JetBlue Nonrefundable Fares. Cancellation Fees plus any applicable airfare differences are included in this price. JetBlue travel credit will be issued for any remaining balance, which can be applied to future travel on JetBlue. You can access your Travel Bank account to view credit expiration dates.

Refundable fares

For JetBlue refundable fares, cancellations or eligible changes before departure are eligible for a full refund. If there is a difference in airfare, the change is subject to availability.
JetBlue travel credits will be issued if a refundable flight segment is not changed or canceled before scheduled departure. Credit expiration dates are available by accessing your Travel Bank account.

Cancellations and delays for JetBlue flights

Providing a smooth and hassle-free travel experience is the goal of JetBlue. However, sometimes things go wrong. JetBlue may have to cancel, deny boarding, or delay a flight due to unforeseen circumstances. When JetBlue cancels, delays, or denies boarding a flight, you have the following options:

When JetBlue cancels your flight, what should you do?

Depending on the reason JetBlue cancels your flight, you may have the following options:

JetBlue offers free travel on its next available flight
Get a JetBlue travel credit
When your flight cannot be rebooked within two hours (120 minutes), you will receive a refund on your original form of payment
Under our Customer Bill of Rights, flights that are canceled within four hours of scheduled departure are eligible for compensation.

JetBlue Weather Cancellation Policy

Weather can sometimes interfere with flight services. Due to this, cancel or delay flights. Passengers face problems in such situations. JetBlue has developed the following solutions to meet passengers’ weather cancellation needs:

If JetBlue issues a cancellation fee waiver, passengers can cancel their flights without charge through the Manage Booking section of the JetBlue website.
Weather-related cancellations require passengers to provide information such as their flight confirmation number, flight number, date of travel, full name, birth date, and contact information.
JetBlue will not reinstate the existing itinerary if a flight is canceled due to weather conditions.

Military and Court Orders

Individuals facing court orders and military personnel can take advantage of special JetBlue accommodations. As a result of this policy, you have the option to cancel your flight if you are served with a court or military order.

There is no penalty for canceling a flight in these circumstances.

Death Cancellation Policy at JetBlue Airways

Changing your flight due to death is subject to JetBlue rules and regulations. Here are all the details:

Passengers whose passengers pass away suddenly will be refunded their flight tickets along with their companions.
Refunds must be made within 14 days of your departure date if you wish to qualify.
If a family member dies suddenly, the airline will not charge a cancellation fee & you will be refunded as soon as possible. But you must provide documents to back up your claims for verification purposes.

JetBlue Flights Cancelled Due to Illness

JetBlue Flight Cancellation Policy allows passengers to cancel their flights without paying any fees if they cancel due to illness. When a passenger holds a non-refundable ticket, it may not be possible to cancel the ticket. For future reference, you can export your ticket to another open status.

1. JetBlue cancels flight

JetBlue will provide the following refunds if the flight is canceled:

Passengers will be able to rebook on the next flight for free.
JetBlue travel bank accounts will receive the refund.
If you do not get an alternate flight, your original payment will be refunded.
JetBlue Cancellation Policy compensates canceled flights within four hours of departure.

2. JetBlue itinerary voluntarily canceled by passenger

Passengers who cancel flights voluntarily while they are scheduled for departure are subject to fare rules. The customer can rebook the canceled flight but must pay JetBlue a non-refundable fee as well as the fare difference, if any.

This requires the traveler to provide flight details such as a confirmation number, PNR, flight number, date of travel, name, date of birth, and contact information.

JetBlue Cancellation Compensation

The JetBlue Cancellation Policy provides an email notification when a passenger is entitled to compensation. Within seven days of departing, customers with multiple that qualify for compensation should contact JetBlue.

The JetBlue Cancellation Policy provides compensation in the following cases:

JetBlue Cancel Flight: JetBlue will refund the passenger for any unused portion of the flight ticket if the flight is canceled. It is also possible for the traveler to get the next available flight free of charge.

When the alternate flight with the original departure time is not available within one hour, the customer will receive the following compensation:

JetBlue Ticket Cancellation Time	JetBlue Cancellation Compensation Amount (USD)
Within four hours of flight	150
After scheduled departure	200

JetBlue Delay Flight: JetBlue will compensate passengers for future flights if a flight is delayed.

JetBlue Delay Time	JetBlue Compensation Amount (USD)
Up to 3 hours or more but less than 4 hours	50
Up to 4 hours or more but less than 5 hours	100
Up to 5 hours or more and less than 6 hours	150
Up to 6 hours or more	200

During the onboarding process, customers can claim the following compensation if their flight is delayed:

Flight Delay Time	JetBlue Compensation Amount (USD)
Up to 3 hours or more and less than 5 hours	100
Up to 5 hours or more and less than 6 hours	175
Up to 6 hours or more	250

If I cancel my flight, will JetBlue Airways refund me?

JetBlue Cancellation Policy states that you can get a full refund if you cancel your flight early. Airline refunds can take up to 10 days to appear in your account.

The refund process offers two options: first, a full refund if the flight is canceled. Second, there is an alternative flight. You may choose according to your preferences.

What is JetBlue refund policy for cancellations?

Passengers are refunded in the event of a travel cancellation. Many reasons can lead to the cancellation of a trip. However, refunds are given under certain conditions. Changes in travel plans may entitle travelers to a refund.

The following highlights are included in JetBlue Flight Cancellation Policies:

1. JetBlue 24-hour Refund Policy: Passengers who purchase a JetBlue reservation seven or more days before a scheduled departure have a 24-hour window to cancel their reservation and claim a refund.

2. JetBlue Vacation Refund Policy: JetBlue vacation packages are non-refundable and subject to JetBlue Cancellation Fees; the remaining amount will be held as future travel credit for one year following cancellation and applied to future JetBlue travel packages.

3. JetBlue Refund for Cancelled Flight: Based on JetBlue cancellation policies. When the airline cancels or disrupts a flight, passengers can get a full refund of the unused portion of the ticket.

4. JetBlue Delayed Flight Refund Policy: During delays of at least 4 hours, passengers may cancel reservations with a refund applied to the unused portion. You will not be charged a cancellation fee.

5. JetBlue Refund Status: Refunds for JetBlue tickets will be credited back to the original method of payment within 7–10 business days of the cancellation request.

6. JetBlue Refund Credit: Under JetBlue Cancellation Policy, future travel credits issued for canceled flights may only be used for future travel on JetBlue-operated flights.

7. JetBlue Price Drop Refund: If the new fare for the same itinerary is lower than the price you purchased within 24 hours, you may be eligible to receive a refund.

8. JetBlue Bereavement Refund: If a passenger has a confirmed JetBlue Reservation and dies, a full refund of the unused portion will be issued. A copy of the death certificate must be submitted for validation within 14 days of the cancellation request.

9. JetBlue Refund for Partially Used Reservation: According to JetBlue Cancellation Policy, if a passenger wishes to cancel the remainder of the trip, the refund amount would be equivalent to the one-way fare for that portion.

How to Cancel A JetBlue Flight And Get A Refund?

JetBlue offers two methods for requesting a refund: by phone or online. You will receive full compensation or a refund if JetBlue rationale is correct. For refunds of credit card transactions, JetBlue typically takes 7 business days, and for refunds of cash payments, it takes 20 business days.

VIA CALL

You can contact JetBlue at 1-800-JETBLUE (538-2583) to have them fill out a form on your behalf. Prepare all your flight details before calling the.

ONLINE

Fill out a refund request form on JetBlue official website to request a refund for your canceled flight.

To fill out a form, follow these steps:

1. Visit the JetBlue official website and click on “Manage Bookings.”

2. Click “Request Refund” on the menu and enter your ticket information.

3. There will be a form to fill out. Click “Submit” once you have filled out the on-screen prompts.

4. Fill out the JetBlue Refund form.

How Quickly Does JetBlue Process Refunds?

Generally, the airline takes seven to ten business days to credit the refund after you abandon the flight. Users of credit cards and debit cards are subject to this timeframe. A cash or check transaction may take seven to twenty business days.

You need to learn the points listed above to get a refund. The cheapest flight deals are available with JetBlue flexible travel services. Read the JetBlue Reservation Policy to learn more about JetBlue flexible travel services.

JetBlue No-Show Policy

If you are unable to get to the airport on time because of urgent work, you will have no choice but to miss your flight. As stated in the JetBlue No-Show Policy, the guidelines for this are entirely based on what type of ticket you bought (nonrefundable or refundable):

1. Non-refundable Tickets: If a passenger is unable to travel and purchases a non-refundable ticket, that ticket will be forfeited under the no-show policy.

2. Refundable Tickets: Travelers who book refundable tickets but are not able to make it to the airport will fall under the Refundable No-Show policy, which states that they cannot get a refund, but can fly with them later if the ticket is “open.” From the date of booking, this ticket is valid for one year.

How To Rebook A Canceled Flight With JetBlue?

Rebooking an already canceled flight is also possible with JetBlue. Follow these steps:

Log in to your TruleBlue account if you already have one on JetBlue official website.
To see all canceled and pre-booked flights, go to “Manage Trips”.
Rebook the canceled flight that you want to reschedule.
To modify the itinerary, click on “Rebook trip”.
To proceed to payment, tap rebook the flight.
Lastly, pay the applicable fare difference and fee.

Is it possible to cancel a JetBlue flight booked with points?

When you book your flight ticket with TrueBlue points, JetBlue allows you to cancel unused segments of your flight ticket. However, you cannot cancel a single leg of a roundtrip. As soon as your TruBlue account has been canceled, you will receive a credit for your points.

How To Use JetBlue Travel Credits?

Flyers of JetBlue are entitled to a JetBlue travel bank, an online account where their JetBlue flight credit can be accessed and managed.

JetBlue Travel Credit: Where To Use It

Travel credits cannot be used to cover baggage fees, same-day flight changes, or advance seat selection.
Travel credits cannot be used to book on partner.
JetBlue travel credits cannot be used on any other online travel agency except jetblue.com and the JetBlue app.

How Long Are JetBlue Travel Credits Valid?

During the pandemic, JetBlue was among the first to waive all cancellation and change fees. As the airline industry recovers from the pandemic, some 2020 rules have been adjusted.

JetBlue has announced it will issue full credit to passengers who cancel their flights. From the date of booking, the JetBlue flight credit will only be valid for one year.

How Long Is The Cancellation Period For JetBlue Flights?

JetBlue recommends canceling flights 24 hours before departure if necessary. You do not need to pay any cancellation fees if you cancel your flight within this period after booking. Nevertheless, the refund may not be credited for a few business days.

JetBlue Refunds: How Long Do They Take?

The waiting time for a JetBlue refund depends on the refund type and how you paid for a ticket.

JetBlue Travel Credit: JetBlue travel credit is credited to your travel bank within minutes when you request a JetBlue travel credit rather than a cash refund.
TrueBlue Point Refund: TrueBlue points will be credited back to your account once you select TrueBlue Point Refund.
Credit Card Refund: JetBlue typically refunds credit card payments within this timeframe. Your bank may post the refund into your account after 3-5 business days after the refund has been processed.

What is the procedure for canceling a JetBlue flight without being charged?

During the 24-hour risk-free cancellation period, JetBlue allows passengers to cancel flight bookings for a full refund. Cancellations made within this period will not be charged a fee.

You can also avoid JetBlue Cancellation Fees by booking tickets with refundable fares; JetBlue charges no cancellation fee on most fares.

JetBlue Cancellation Fee

Passengers pay a cancellation fee when canceling their flight tickets. A non-refundable amount of $25 will be charged to the passenger if the cancellation request has been made over the phone. By requesting online, you can save this amount.

Blue Basic Fare	Cancellation fee within the USA, Caribbean, Central America, and Mexico (USD)	Cancellation fee for other International routes (USD)
JetBlue Cancellation Fee	100	200
JetBlue Cancellation Fee	75	150
JetBlue Cancellation Fee	150	200

JetBlue has several more policies you should know about after learning about their flight cancellation policy. As an example, the JetBlue Name Change Policy allows you to update your ticket if you make a mistake with your name. Flight cancellations will be avoided if you do this.

Is it possible to transfer my JetBlue flight to another person?

Most Airlines do not allow ticket transfers. JetBlue may charge a cancellation fee and reissue a flight ticket reflecting another individual’s ownership after you pay the cancellation fee. Depending on the fare type, it may vary.

Can I cancel my JetBlue flight within 24 hours?

Yes, JetBlue 24-Hour Cancellation Policy allows cancellations within 24 hours of purchase without a cancellation fee. This is if you book at least seven days before your flight’s departure. Furthermore, this 24-cancellation policy applies to all types of tickets, including non-refundable tickets, except for vacation reservations.

What is the phone number for the JetBlue refund?

If you did not book your travel with us through jetblue.com or 1-800-JETBLUE, we might not have your contact info yet, so please call 1-800-JETBLUE (538-2583) at least 7 days after your scheduled departure to ask about potential compensation.

Can I get my money back if I cancel my flight?

Yes, a refund on an itinerary cancellation can be obtained. You can cancel the ticket online and get refunded after the applicable cancellation charges.

Can I get a full refund if I cancel my flight within 24 hours?

When you cancel a flight booked directly with JetBlue more than seven days before departure on a flight to or from US, you won’t have to pay a penalty.

How much refund will I get if I cancel my flight ticket?

If you cancel your booking, the refund amount depends on your flight’s fare type and the modification time window. Only taxes are refunded. Modification is done more than 72 hours before departure: No additional charges. Modification is done more than 48 hours before departure: No additional charges.

Is JetBlue customer service 24 hours?

We’re here for you 24/7. Some international numbers may not work on mobile phones. Flights booked or modified by phone or through chat are subject to a $25 fee per person on the reservation. Skip the fee by booking on JetBlue.com or managing your existing reservation from the Manage Trips page.

JetBlue Flight Cancellation: How To Contact A Live Agent?

Regardless of any questions you have about JetBlue Cancellation And Fees Policy, you can manage or reschedule your trip via the JetBlue official website. However, if you’re looking for help with flight cancellations that brought you to this blog, you can call the official number, 1-800-JETBLUE (538-2583)

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