Hainan Airlines was founded in 1993, with 238 aircraft serving over 110 destinations across the world. The airlines serve 500 routes from Hainan and nine locations on the mainland with charter services. The main base is at Haikou Meilan International Airport and the hubs are at Beijing International Airport, and Xianyang International Airport. HNA Group is the parent company of Hainan Airlines. “Fly Passenger dreams” are the slogan of the company, Chen Feng is the chairman, and Wang Jian is the co-chairman of Hainan Airlines. It is a Skytrax 5-star airline and was voted as the world number seventh airline in 2019.
Hainan Airlines Booking
Book tickets with Hainan Airlines Reservations for excellent service with sharing joy. It is possible to book a flight with Hainan Airlines in a number of ways.
Online Booking
Through Hainan Airlines’ official websites now passengers can book tickets in quick time with great deals. Online booking saves more as compared to booking a ticket at the airport. Hainan Airlines provides several discounts which make fares very sensible for pockets. Make the payment process easier by paying the ticket amount in small installments.
Offline Booking
No Internet connectivity in the Passenger native area? Wants to book tickets with Hainan Airlines, then just dial and the Reservations support team will guide the passenger to book tickets for 30% off without a promo code, saves more by expressing more.
Airport Counter Booking
If a passenger wants to visit the airport to book tickets; he or she is welcome by Hainan Airlines. Now, booking tickets at the airport counter is a smooth process with the best customer assistance team. The airlines developed numerous ticketing booths in multiple airports across the world to assist the public; in paying the full amount via Cash, Debit Card, Credit Card, and PayPal wallets.
Mobile Apps Booking
The airline revealed official apps concerning customer support, booking tickets, and adding food to the cart, the interface of the app is simple to handle and optimize properly for all devices, for using this application the user is required to log in through an account.
Hainan Airlines Customer Services
Why live with queries when the Hainan Airlines Reservations team assists passengers over the call with the availability of 24/7? Solve each question associated with shuttle modules by calling the customer team or the support team. They will solve issues immediately with Specialist Direction, from purchasing a ticket to canceling tickets. The customer officials assist the passenger in each step. No, trouble while conversing with customer spokespeople, as the service is available in multiple languages other than English.
Baggage Policies of Hainan Airlines
CARRY ON BAG
Weight System
Hainan Airlines allows one bag as a carry-on bag for economy passengers, but the weight of the bag should not be more than 5 kg. The dimension is fixed at 20*40*55 cm. The passenger who purchased a ticket for first and business class can carry two bags. The members of Fortune Wings Gold/Silver Card, company VIPs, and CIPs are allowed to carry hand baggage according to their purchased tickets.
Piece System
Passengers departing from the US may only check one bag, The weight should be within 22 pounds and the dimensions within 45 inches. For other International flights, the First and Business class passengers can carry two bags. According to their purchase tickets, Gold/Silver Card members, VIPs, and CIPs may carry hand baggage.
CHECKED BAG
First and Business Class passengers can carry two bags within 32 kg each for the North American and European routes. The Economy Class passenger can carry two bags within 23 kg each in North America and one bag on European routes. Passengers can bring two pieces of luggage within 30kg per bag on routes to China and Asia.
Cabins Provided By Hainan Airlines
Hainan Airlines serves seats in three classes, they are – Business Class, Premium Economy Class, and Economy Class. The airline introduced Optimal Seat Selection, which helps the passenger to book seats of their choice with a modest fee. Economy class passengers have the option of selecting seats with additional legroom (front seats).
Business Class
Passengers enjoy their privacy with five storage positions. Hainan Airlines Business Class seats are designed as a reverse herringbone with a 42-inch to 46-inch pitch. The business class seats are placed on the front side of the fleet with a 1-2-1 layout of seats, which helps in providing ample legroom. A dimmable soft light offers a sizzling atmosphere to business class passengers. Nomex technical fabrics line the inner walls of the seat case, enhancing the comfort of the seat. The Panasonic EX3 entertainment system with 18-inch 1080 high-definition screens entertains passengers.
Premium Economy Class
The seats are more comfortable, with a 7-inch recline width, and three storage options, the size of premium economy seats is 22.5 inches, which is adequate for the comfort of passengers’ backs. Each seat has an iPad bracket with a power plug and a USB charging port. The Panasonic EX3 entertainment system with 13-inch 1080 high-definition screens entertains passengers.
Economy Class
With a 7-directional patented headrest which is adjustable and ergonomically, the design back-support provides a comfortable seating experience. The newspaper holder design helps in increasing the legroom. Panasonic EX3 entertainment system with 12-inch 1080 high-definition screens entertains passengers.
Membership
Hainan Airlines launches the Fortune Wings Club, with many subsidiaries and a parent company. The passenger can earn miles with other airlines that have a codeshare agreement with Hainan Airlines. With the Hainan Airlines credit card, passengers can earn miles while purchasing commodities. The collected miles help members in the upgrade to Elite members, the Elite members get extra facilities.
Hainan Airlines Cancellation Policy
Hainan Airlines cancellation policy allows cancellation within 24 hours of booking your flight. If you forget to cancel your ticket, you may do so up to one hour before your departure time from Hainan. However, you will have to pay a small cancellation fee.
Remember the following:
Regarding Hainan’s cancellation policy, keep the following in mind:
- Hainan Airlines may waive cancellation fees in certain circumstances, such as medical emergencies or military deployments. To discuss your options, you should always contact the airline directly.
- Make sure you check the cancellation fees your airline will charge when you book your flight.
- A refund is available if you cancel your flight after cancellation charges have been applied.
- You may also be charged if you need to change your flight. You should review your ticket for details about fees and restrictions before making any changes.
Hainan Airlines Change Flight Policy
It is common for passengers to want to change their reservations with Hainan Airlines as a result of personal reasons or changes in their travel plans. If you need to make changes to your flight reservation, Hainan believes in offering its customers/passengers total flexibility. It is highly recommended that passengers familiarize themselves with the Hainan flight change policy and terms & conditions before using the service.
Hainan Airlines Pregnancy Policy
It is required that pregnant passengers between the 34th and 36th weeks of their pregnancy present a health certificate issued by their physician within 72 hours of their flight departure to confirm that they are in good enough health to travel by plane. Similarly, Hainan Airlines prohibits pregnant women beyond the 36th week of pregnancy from flying.
Hainan Airlines Unaccompanied Minors Policy
Hainan Airlines’ Minor Policy describes the rules and provisions for traveling with unaccompanied minors, infants, and children. Guidelines for children traveling alone, infants in arms, and young passengers with adults are included.
Traveling with Infants: Guidelines for Parents
Understanding the guidelines for infants in arms is vital for parents traveling with their babies. Hainan Airlines offers parents traveling with infants in bassinets, meal options, and carriage regulations.
Unaccompanied Minors: Ensuring Safe Solo Travel
During the journey, the policy prioritizes the safety and well-being of unaccompanied minors. Airline staff are required to provide attention, supervision, and assistance to minors traveling alone.
Requirements for Unaccompanied Minors
If you are considering unaccompanied minors as an option for your children, you should know the prerequisites, including age restrictions, documentation requirements, and check-in procedures.
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