When traveling with Air New Zealand, how do I check in?
Air New Zealand check-in offers the following self-check-in options to help you through the airport:
- Online check-in.
- Mobile check-in.
- Kiosk for check-in.
When should I check in for my Air New Zealand flight?
If you want to know when to check in, you can check your e-ticket, the Air New Zealand mobile app, or ask your travel agent.
If you are traveling internationally, you must check in 90 minutes before departure. You must check in no later than 2 hours before your flight departs on all flights operating to, through, and from the US. This is for security reasons.
During domestic check-in, if you are traveling with personal baggage, you must check in at least 30 minutes before departure. Checking in later may result in the flight being canceled, so you will have to transfer to another flight. By scanning the barcode on your electronic ticket or your Air NZ mobile app, you can check in at the gate. This is if you don’t have suitcase baggage. At least 20 minutes before your flight’s scheduled departure, you should be at the gate, ready to board.
Whenever a domestic flight departs from an international terminal (such as flight NZ90 from Christchurch to Auckland) or the itinerary includes a connection to an international flight, passengers must check in 60 minutes in advance.
Check-in online
Availability
- A domestic flight should be scheduled to depart 24 to 30 minutes in advance.
- 24 hours to 90 or 120 minutes before an international flight’s departure. This depends on where the flight departs from.
What is the process for checking in online for a flight with Air New Zealand?
Follow these steps to check in online for your Air New Zealand flight:
- Visit AirNewZealand.com
- Click on the Check-in tab to access the following page.
To retrieve your flight booking, follow these steps:
Please enter your booking reference and family name
Note
- The booking reference number appears on your e-ticket and receipt
(Enter your name exactly as you did in your original booking.). - Continue by clicking the Continue button
- Passengers who check-in
- Enter your Frequent Flyer membership number (optional).
- You can upgrade your flight (optional).
- Extra baggage can be added (optional).
- Please select your seat(s).
- Upgrades must be paid for (if selected).
- Enter passport information/entry and transit requirements (if required).
- Complete your check-in.
- After check-in, you’ll receive an email with your boarding pass.
The Air New Zealand mobile check-in app
- To check-in online, use the Air New Zealand mobile app or website.
- Download the mobile app.
- On the home page, click Check-in.
- Please enter your booking reference and family name.
- To check in, click Continue.
Availability
Within 24 hours of domestic flight departure.
The departure airport determines how much time is needed before an international flight departs, 24 hours to 90 minutes in advance.
Exceptions to Mobile Check-in
- You will need to check in at the airport if:
- Your booking contains more than 9 passengers.
- Paper tickets are what you’re using.
- Your ticket inludes muple city bookings.
- You need to check your documents manually.
- Mobile boarding passes are not accepted at the departure airport.
- You will depart from Niue (you must check in at the airport 120 minutes before departure).
- You must receive special assistance.
- As an unaccompanied minor, you travel alone.
- There is no documentation for your entry/transit.
Arrive early at the airport if you’re checking in, so that you have enough time to check in your bags, go through security, and reach your boarding gate 30 minutes before departure.
Check-in at the kiosk
At Christchurch, Auckland, and Wellington airports, kiosk check-in is available for domestic flights. These domestic terminals are self-service in style, equipped with check-in kiosks, a bag drop area to place your bags, and easy-to-use scanners for self-boarding at the gate. In all 26 Air New Zealand domestic terminals, passengers can go straight to the gate, scan their boarding pass, and board without checking in bags.
Air New Zealand self-service kiosks allow you to check in for international flights from Auckland, Adelaide, Brisbane, Christchurch, Gold Coast, Queenstown, Melbourne, Perth, Sydney, Wellington, Fiji Nadi, Hong Kong, London Heathrow, Los Angeles, San Francisco, or Tokyo Narita. At the kiosk, you will need to scan your machine-readable passport and your travel companions. It may be impossible to travel as planned if you haven’t completed check-in before the check-in time stated.
Restrictions
Passengers must check in at the operating company when traveling on a flight operated by another airline (a codeshare flight).
Requirements for Check-in
If you are required to present proof of identity at check-in, you must have this with you. International travel requires a valid passport and visa. For domestic travel, a driver’s license, passport, credit card, birth certificate, Air Points or Koru card, or Community Services Card are all acceptable forms of identification.
Check-in at the airport
Check-in is permitted at self-service kiosks at the airport, where passengers can select their seats and print their boarding passes. Self-service kiosks are required if traveling from:
Auckland, Hamilton, Napier, New Plymouth, Palmerston North, Rotorua, Tauranga, Wellington
Blenheim, Christchurch, Dunedin, Invercargill, Nelson, Queenstown
The airline can assist you at the Air New Zealand check-in desk. If flyers find this a little difficult, they can contact Air New Zealand Airlines. This line is available 24 hours a day. For more information, follow the airline on Facebook, Twitter and visit its website.
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